Privacy policy

SoftWave Fans ("we," "us," "our") operates this online store (the "Services") to provide you with a curated shopping experience. This Privacy Policy describes how your personal information is collected, used, and disclosed when you visit, use our services, make a purchase, or otherwise communicate with us.

This Privacy Policy is incorporated into our Terms of Service. In the event of a conflict, this Privacy Policy shall control regarding the collection, processing, and disclosure of your personal information.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We collect several categories of personal information to provide and improve our Services. "Personal information" refers to data that identifies or can reasonably be linked to you.

The information we collect includes:

  • Identifiers and Contact Information: Such as your name, shipping address, billing address, email address, and phone number.
  • Commercial Information: Records of products purchased, obtained, or considered, and your shopping history, including items you view, add to your cart, or save to a wishlist.
  • Financial Information: Payment card details, bank account information, and other payment details processed by our payment partners (like Shopify Payments). We do not store full credit card numbers.
  • Profile and Account Information: Your username, password, security questions, and preferences.
  • Technical and Device Information: Your IP address, browser type, operating system, and information about your interaction with our Services, collected through cookies and similar technologies.
  • Communications: Any content you send us directly, such as customer service inquiries, product reviews, or feedback.

2. How We Collect Information

We collect information from the following sources:

  • Directly from You: When you make a purchase, create an account, contact our customer service, or otherwise provide information directly to us.
  • Automatically: Through cookies, log files, web beacons, and other tracking technologies as you use our Services.
  • From Third Parties: From service providers (like Shopify and our analytics partners), advertising networks, and data analytics providers.

3. How We Use Your Personal Information

We use your personal information for the following business purposes:

  • To Fulfill Your Orders: To process your payments, arrange for shipping, handle returns and exchanges, and provide you with invoices and order confirmations.
  • To Provide and Improve Our Services: To operate, maintain, and improve our Services, including troubleshooting, data analysis, and testing.
  • Customer Communication: To communicate with you, respond to your inquiries, and provide customer support.
  • Marketing and Advertising: To send you marketing communications (where you have consented), and to show you personalized advertisements on our Services and other websites. You can opt-out of marketing emails at any time.
  • Security and Fraud Prevention: To protect our Services, detect and prevent fraud, abuse, and security incidents, and to ensure a secure shopping environment.
  • Legal Compliance: To comply with applicable legal obligations, regulations, or lawful requests from public authorities.

4. How We Share Your Personal Information

We may share your personal information in the following circumstances:

  • With Service Providers: We share your information with third-party vendors who perform services on our behalf, such as payment processing, shipping, data analysis, email delivery, and marketing.
  • With Business Partners: We may share information with advertising and marketing partners to serve targeted ads. You can opt-out of targeted advertising by visiting the NAI opt-out page or the DAA opt-out page.
  • For Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business.
  • For Legal Reasons: To comply with applicable law, regulation, or legal process; to protect our rights, privacy, safety, or property; and to enforce our agreements.
  • With Your Consent: We may disclose your information for any other purpose with your explicit consent.

5. Shopify

Our store is powered by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall. For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Policy (https://www.shopify.com/legal/privacy).

When you use our store, Shopify may process your personal information in ways that make them an independent controller of your data. For questions about Shopify's data handling, please contact them directly through their Privacy Portal.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Right to Access & Data Portability: You can request a copy of the personal information we hold about you.
  • Right to Delete: You can request that we delete your personal information.
  • Right to Correct: You can request correction of any inaccurate personal information.
  • Marketing Opt-Out: You can unsubscribe from our marketing emails at any time by using the link provided in every email.

You can exercise these rights by contacting us at SF@softwavefans.com. We will not discriminate against you for exercising your rights. We may need to verify your identity before processing your request.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for tax, legal, accounting, or fraud prevention purposes).

8. International Transfers

Your personal information may be transferred to and processed in countries other than your own, including the United States and Canada. We use appropriate safeguards, such as Standard Contractual Clauses, to ensure your data is protected when transferred internationally.

9. Children’s Privacy

Our Services are not intended for individuals under the age of majority in their jurisdiction. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page and update the "Last updated" date.

11. Contact Us

If you have any questions, wish to exercise your rights, or wish to lodge a complaint, please contact us at:

Email: SF@softwavefans.com
Mail: SoftWave Fans
396 Dehu - Alandi Road M I D C Technology Park Towards,
Plot no. 12, Dehu, MH, 412114, India